If a product purchased is defective or not to Buyer’s satisfaction, Buyer can return the product in its original condition within 10 days of receipt, contact sales team for detailed returns instructions.
In such event, Company shall provide Buyer a credit for other purchases from the Site, less shipping and handling charges incurred. This Section sets forth Buyer’s sole and exclusive right to refund.
If Buyer decides to cancel the order our team needs to be notified by email or telephone prior the shipping arrangements took place. Product are dispatched within a term of 1 - 2 days. Should the products be already dispatched upon cancellation request Buyer can use the right to return and refund.
Packages are generally dispatched within 1 - 2 days after receipt of payment and are shipped via Royal Mail with tracking information provided. If you prefer delivery by Royal Mail signed for with required signature, an additional cost will be applied, so please contact us if unsure which one to choose. Next day delivery available for UK customers only. Whichever shipment choice you make, we will provide you with a link to track your package online. Transit time ranges from 24 hours to 7 days, depending what type of shipping is selected and the country of destination.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Due to the Christmas Holidays, there will be NO shipping from the 23rd of December 2016 until 3rd of January 2017.
Bank transfers may also take longer to process. Happy Holidays from the ThoughtFoods team.